Job description:
Are you looking for a purposeful role where you can truly make a difference—supported by a flexible schedule that suits your life?
We're seeking a compassionate and professional Debt Advisor to join our friendly and supportive team. This role plays a vital part in helping customers find affordable, compliant solutions to their debts, all while operating within the highest standards set by the Financial Conduct Authority.
What You'll Be Doing
* Deliver FCA‑regulated advice with care, empathy, and fairness—especially for customers in vulnerable situations.
* Conduct detailed income & expenditure assessments, negotiate with creditors, and collaborate with internal and external partners to secure the best outcomes.
* Maintain accurate and compliant case records, ensuring data remains secure and up to date.
* Play a proactive role in continuous improvement—help shape our services and mentor colleagues where needed.
What We're Looking For
* Accredited in Debt Advice or working toward accreditation—plus hands-on experience delivering FCA‑regulated advice.
* Strong knowledge of welfare benefits, income maximisation, arrears prevention, and handling vulnerable customers sensitively and effectively.
* Exceptional communication, negotiation, and organisational skills—comfortable managing multiple tasks in a busy, regulated environment.
Why Join Us?
* Flexible hours that respect your work–life balance
: We're open from
8 am to 8 pm
, Monday to Sunday—you'll work on a rota that includes occasional weekends, giving you time to manage your life around work.
* Make a real impact
: Be part of a team that genuinely helps people take control of their finances—with compassion, integrity, and real results.
* Professional growth
: Receive regular training, call audits, and personal development reviews. Work in a culture where quality, compliance, and personal progress matter.
* Competitive benefits package
: Expect a generous holiday allowance, matched pension, wellbeing days, and more—transparent and rewarding.
Ready to make a difference—on your terms?
Apply now and join us in putting customer outcomes at the heart of everything we do. Work a schedule that fits your lifestyle while delivering debt advice that transforms lives—within an FCA‑regulated environment you can be proud of.
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Company pension
* Transport links
Experience:
* Debt advice: 1 year (required)
* Working in a FCA regulated environment:
1 year (required)
Work Location: In person