Job Title – Property Claims Handler (Contents)
Location – Manchester 2 days, Home Working 3 Days
Job Type – Permanent
Salary – £30,000 – £34,000
The Company:
* Our client is looking to further bolster their existing Property claims team to support continued growth.
Role Responsibilities:
* Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site.
* Use of Management tools to drive performance and ensure key SLA’s for suppliers are adhered to.
* Ensure compliance with “Active Drying” using project management Gantt Charts to track and update.
* Customers to be at the front of all activity including policyholders, Brokers, and all other key stakeholders, ensuring they are communicated with at key events and changes at all times.
* Take control of claims including reducing claims lifecycles through proactive management of suppliers and reducing costs.
* Robust challenge of building scopes and variations – record all challenges on the system.
* Manage own case load to ensure key SLA’s, proactivity, and fee targets are completed.
Skills:
* Extensive knowledge of Property Claims.
* Ability to negotiate and settle claims using a variety of methods in line with TCF and Client requirements.
* Strong customer skills.
* Good communication skills with all stakeholders.
* Ability to resolve difficult and complex claims.
* Ability to communicate effectively and persuasively, including report writing.
* Ability to work in a structured manner to drive for quality.
* High personal standards of service delivery as a core skill.
* Ability to empathize and communicate at all levels.
* Evidenced ability to plan and organize workload.
Technical competence and experience of handling property losses up to an agreed value.
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