And the job listing Expires on August 22, 2025
The HHR Technician plays a critical role in ensuring the smooth operation of our casino’s technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.
* HHR EGMs:
o Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
o Assist as needed on fixing issues that may arise on HHR EGMs
o Retire HHR EGMs as needed
* CMS:
o Become familiar with the CMS (Casino Management System)
o Setup and maintain up to date HHR EGMs data in the CMS
o Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
o Setup and configure CMS tools such as floor maps and jackpot notifications
* Ticket Redemption and ATM Machines:
o Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
Qualifications
* Minimum 2 years of experience in a related support role.
* Proficient in troubleshooting PC hardware and software issues.
* Experience with installing and supporting various software programs.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Ability to prioritize multiple tasks and meet deadlines.
* Strong problem-solving and analytical skills.
* Experience in a casino or hospitality environment a plus.
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