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Clerical Officer - St Pauls
The closing date is 11 May 2026
Candidates must have previous experience working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. They must also have excellent communication, planning and interpersonal skills, be computer literate, and possess an organised and systematic approach to tasks as the role involves working with different disciplines.
Main duties of the job
St Paul's Eye Unit. The role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.
Job responsibilities
* Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
* Receive and book patients on arrival in Out-patients/Primary care.
* Make appointments as requested; liaise with medical staff re overbooked clinics.
* Deal with telephone and postal enquiries.
* Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
* Open, sort and re‑direct mail.
* Enter referral letters onto the Hospital Information Support System and book new appointments as required.
* Make up and file new case notes.
* Cancel and re-book clinic appointments according to given instructions.
* Liaise with Clerical Team Co‑ordinator re missing case notes.
* Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
* Ensure all Out‑patient discharges are recorded timely and accurately.
* Ensure that attendances, DNAs and discharges are recorded accurately and timely.Deal with DNA follow‑up appointments.
* Cover/rotate for other Clerical Officers will be required.
* To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Qualifications
* Good educational achievements – 5 GCSE or equivalent.
* NVQ Level 2 Customer Care or equivalent.
Experience
* Experience of office duties including telephone and reception.
* Acute Healthcare experience/including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
* Relevant training and experience in data input/data validation.
Knowledge
* Microsoft Outlook.
* Microsoft Word, Excel and Access and Patient Administration Systems.
Skills
* Keyboard Skills.
* Ability to use own initiative.
* To have an organised and systematic approach to tasks, prioritise and plan workload effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Liverpool University Hospitals NHS Foundation Trust
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