Permanent, Full Time (37.5 hours per week)
Office-based
Make a Real Difference Behind the Scenes
We are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Our work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability.
As we continue to grow, we’re expanding our Operations Team and are looking for an Operations Coordinator to join us. This is a varied, hands-on role where you’ll play a vital part in keeping our services safe, compliant, and running smoothly.
You’ll work closely with our Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity.
About the Role
As an Operations Coordinator, you’ll support day-to-day operational activity across our services, with a strong focus on:
Health & Safety
Compliance and risk
Facilities and contractor coordination
Vehicle and fleet administration
Operational projects and improvements
This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly — while knowing their work genuinely helps protect and support vulnerable people.
Key Responsibilities
Compliance, Health & Safety & Risk
Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements
Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing
Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed
Support incident reporting and ensure actions and learning are followed through
Contribute to business continuity planning and emergency response arrangements
Facilities & Operational Projects
Coordinate refurbishments, repairs, maintenance, and planned works
Liaise with contractors, checking insurance, qualifications, and compliance documentation
Monitor quality, progress, and Health & Safety standards on site
Budget management, spend accountability.
Vehicle & Fleet Compliance
Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements
Maintain accurate records and ensure documentation is inspection-ready
Assist with servicing, repairs, and resolving vehicle issues promptly
Produce a working rota for the driving team
Administration, Records & Reporting
Maintain accurate compliance logs, registers, and audit trails
Produce clear reports for managers and external stakeholders
Financial budget management
Communication, Training & Support
Act as a professional and approachable point of contact for staff and contractors
Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience
Support Health & Safety training, inductions, and awareness activity
About You
We’re looking for someone who is organised, proactive, and confident working in a compliance-focused environment.
You’ll need:
Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams)
Excellent communication and organisational skills
Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration
A high level of attention to detail and confidence in managing records and reports
Budget management and spend control
A full UK driving licence with access to a vehicle and business insurance
Comfort working in environments with people with disabilities in both adults and children
Desirable (but not essential):
Knowledge of CQC standards
Experience in health or social care settings
Familiarity with LOLER, PAT testing, or statutory inspections
Health & Safety training (IOSH / NEBOSH) or willingness to work towards this
Why Join Us?
We offer a genuinely rewarding package, including:
28 days’ annual leave (rising with service)
Cash-back health plan with 24/7 GP access
Retail discounts at hundreds of major brands
Cycle to Work scheme
Stream – access earned wages early
Life assurance after probation
Pension with employer contributions
A regular staff prize draw
Excellent training, development, and progression opportunities
A strong wellbeing programme and Employee Assistance Programme
A supportive, collaborative culture where your voice matters
Additional Information
Occasional out-of-hours support may be required
Enhanced DBS check required in line with our safeguarding responsibilities
On occasion, to support fundraising with activities and social media posts
We are committed to equality, diversity, and inclusion and welcome applications from all backgrounds