Business Support Officer Location: Oldbury (office-based, 5 days per week) Hours: 37 hours per week Contract: Temporary until 31st March 2026 (possible extension) Pay: £13.26 £13.90 per hour (PAYE), depending on experience We are recruiting a Business Support Officer to provide high-quality administrative support within a busy public sector environment. This is a full-time, office-based role requiring strong organisation skills and attention to detail. Key Duties Updating and maintaining internal case management systems Ensuring accuracy and consistency of records and information Supporting operational staff with system updates and reporting requirements Managing incoming post, emails, and messages and escalating urgent matters Maintaining electronic files, including scanning and uploading documents Completing allocated tasks within agreed timescales Essential Requirements Previous experience in an administrative or business support role NVQ Level 1 in Business Administration (or equivalent) Confident using Microsoft Office (Word, Excel, Outlook) Strong written and verbal communication skills Excellent attention to detail and organisational skills Ability to manage diaries and prioritise workload Desirable Experience using case management systems Additional Information Full-time applicants only Must be able to travel to Oldbury Standard DBS check required Immediate start preferred If you are a reliable and organised administrator looking for your next opportunity, apply now. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.