Manage, control and monitor efficiently the day-to-day operation of the Help desk function. Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate. Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Help desk. Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested. Manage Help desk administration and facilitate training requirements.