Client Support Team Manager Manchester
Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution.
At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest technology. We're here to help businesses overcome these core problems:
Reducing risk
Exposure to risk is part of the card payments landscape, but effective measures can be taken.
Today's business customers deserve a better, more flexible customer experience. We provide a unified flow, facilitating multiple payment options, in-depth reporting, customisation and account management in one platform.
Check out our website:
Salary: £40,000 + £6,000 Bonus
Do you have service desk management experience? If so, we're on the hunt for an accomplished Client Support Manager who can steer both our customers and support team members towards excellence. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and vision, all while effectively managing and inspiring our support team. We’re seeking an individual who thrives in competitive environments, exudes high energy, and is ready to guide and mentor our Support Team!
Leadership responsibilities for the Client Support team, including onboarding and training of new employees, performance reviews, goal setting, team meetings, personal development, time management etc.
Assist and collaborate with department leadership regarding employees, daily operational tasks and management of client relationships.
Acting as a subject matter expert with technical expertise within the wider Client Services department.
Develop and retain an understanding of current proprietary software(s) and client platforms.
Foster positive client relationships by overseeing employees appropriate responses to client requests, addressing issues, guide and assist employees in investigations and resolving escalations, and coordinating tasks to meet deadlines and service level agreements (SLAs).
Completing projects and assignments as needed at the direction of department leadership.
Creating and running reports on varying and set schedules as well as importing client data, as required.
A strong leadership style that allows for effective management of training and day-to-day activities of the team.
The ability to demonstrate fair and sound decision making, showing objectivity and empathy while maintaining commercial focus.
Ability to manage multiple project assignments, timelines, deliverables, and milestones.
A strong ability to identify training requirements/underperformance that needs to be held accountable.