Salary: 17,056
About the Role
As a Helpdesk Administration Apprentice, you'll be a key member of our Service Desk team, providing essential administrative support to ensure the smooth coordination of facilities services across our contracts.
This is a fast‑paced, organised, and detail‑driven role where your focus will be on keeping information accurate, actions tracked, and communication flowing between teams, suppliers, and stakeholders.
You'll gain hands‑on experience in business administration while developing the skills needed to build a strong career in operational support.
You’ll Learn to
* Accurately log, update, and maintain records across internal systems (including CAFM platforms such as Maximo)
* Manage shared inboxes, ensuring requests are reviewed, prioritised, and actioned in a timely way
* Support the coordination of work by raising, tracking, and updating jobs and service requests
* Process and prepare key administrative documents including purchase orders, quotations, and contract paperwork
* Maintain clear and accurate records relating to job progress, compliance, and contractor activity
* Support reporting activities by gathering data and preparing basic management information
* Communicate professionally with colleagues, engineers, subcontractors, and clients to support smooth service delivery
Apprenticeship
You’ll be enrolled onto a SCQF Level 6 Business Administration Apprenticeship, delivered with full support from a dedicated training provider.
Key Skills Development
* Business administration and coordination
* Professional communication
* Data management and systems use
* Organisation, planning, and prioritisation
Requirements
We’re searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you’ll need:
* A keen interest in your chosen field.
* The ability to think critically and find solutions.
* Dedication to completing your apprenticeship and growing with Mitie.
* GCSEs in Maths and English (Grades 4‑9 or equivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at the interview stage.
Benefits
* Virtual GP access for you and your household
* Salary Finance scheme and competitive loans
* Flexible lifestyle benefits platform, Choices, including extra holiday days, critical illness insurance, dental treatment and technology purchases
* MiDeals platform for high‑street discounts
* Cycle‑to‑work scheme and life cover up to four times your salary
* Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan
* Training and development opportunities through a wide selection of learning resources
Equal Opportunities Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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