Retail Regional Manager – KATIE LOXTON INC
Location: Banbury, England, United Kingdom
Opportunity
Following the successful launch of our first flagship store in Milton Keynes in November last year, we are entering an exciting new phase of growth and are looking for an exceptional Regional Manager to lead the rollout of future store openings and shape the long‑term success of our UK retail estate across Joma Jewellery and Katie Loxton.
This is a highly influential, hands‑on leadership role where you will take ownership of regional performance, team capability and customer experience, work closely with Head Office to define and scale our retail strategy. In the first three months you will spend 34 days per week in store, and will also visit our head office in Banbury to collaborate with key teams.
As Regional Manager you will impact commercial performance, build high‑performing store teams, lead new store openings and act as the voice of retail using insight, data and customer feedback to influence strategy and continuous improvement.
This role offers the opportunity to combine strategic thinking with hands‑on leadership. You’ll directly manage Store Managers, develop future retail leaders and ensure every store delivers an exceptional, consistent brand experience, while meeting ambitious sales and profitability targets.
Responsibilities
* Defining and implementing retail strategies, processes, KPIs and operational standards to drive store performance and growth.
* Partnering with Head Office, Marketing, Buying and HR to ensure store setup, merchandising, product strategy and team frameworks support brand objectives.
* Developing and delivering training programmes, induction frameworks and scalable processes to build high‑performing teams.
* Leading new store openings, relocations, refits and launches, ensuring operational readiness and commercial success.
* Monitoring and analysing regional sales, KPIs and customer insights to identify growth opportunities and improve performance.
* Driving operational excellence, compliance and consistent customer experiences across all stores.
* Managing, coaching and developing Store Managers and retail teams, fostering a high‑performance culture aligned with brand values.
* Recruiting and retaining talent, implementing succession plans and creating career development opportunities.
* Championing brand standards, customer experience and cultural change across the retail estate.
* Project‑managing retail initiatives, cross‑functional coordination and ad‑hoc projects to deliver measurable outcomes.
* Overseeing HR processes, employee relations, performance management and compliance within the region.
Qualifications
* Full clean UK drivers licence.
* Proven experience leading multi‑site retail teams and managing Store Managers to drive performance, accountability and a high‑performing culture.
* Strong commercial and analytical skills, with the ability to interpret KPIs, sales data and store metrics to make actionable decisions.
* Expertise in store operations, visual merchandising and implementing processes that ensure operational excellence.
* Experience managing store openings, relocations, refits and operational change initiatives.
* Hands‑on HR experience, including performance management, employee relations and team development.
* Track record of building high‑performing teams that deliver exceptional customer experiences.
* Excellent communication and influencing skills across head office and store teams.
* Strategic thinker, able to translate business goals into regional retail plans and initiatives.
* Understanding of omnichannel retail and integrating in‑store and online experiences.
* Proven ability to achieve regional sales targets and manage profitability.
Benefits
* A competitive salary.
* 33 days holiday including bank holidays, rising to 35 with length of service.
* A broad benefits package, including a generous staff discount across both our brands.
* Opportunities to make an impact as well as learn and develop further.
* An innovative and friendly workplace with a proud team.
About the Company
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton. Since then we have grown beyond the UK, launching Katie Loxton in 2015 and expanding our business internationally. We consider diversity and inclusion very serious, always encouraging our team to be authentic. We are committed to hiring a diverse workforce and ensuring everyone can bring their ideas to the table.
We are always striving to improve our way of working to be more inclusive, diverse and equal, encouraging all team members to bring their ideas to the table as we know this is key to our continued success.
Seniority level: Director
Employment type: Contract
Job function: Sales and Business Development. Industry: Retail
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