LLOYDS BANKING GROUP is seeking a Senior Manager to lead the transformation of Conversational Banking, a key role in enhancing digital customer service for millions. You will guide a significant change portfolio, working with cross-functional teams to improve customer journeys and operational efficiency.
The ideal candidate will have over 5 years' experience in leading large-scale transformations, specifically in customer service environments. The position offers a hybrid working model, competitive benefits, and an emphasis on diversity and inclusion.
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