Job Title
Shop Supervisor (6 month Fixed Term Contract)
Location
Sue Ryder Charity Shop, Unit 3, Mallard Buildings, Station Road, New Milton, Hampshire, BH25 6HY
Hours & Compensation
15 hours per week over 7 days – £12.79 per hour plus rewards and benefits.
Responsibilities
* Use retail experience to drive business, push sales, and achieve targets.
* Lead a team to deliver excellent customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety for yourself and your team.
* Manage effective stock processes to keep the shop well‑merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience.
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (email, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail, leisure or hospitality background.
* KPI and target experience.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder / opening and closing responsibilities.
* Merchandising / stock rotation.
Benefits
* 27 days holiday rising to 33 days with length of service plus bank holidays (prorata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric Vehicle Scheme.
* Healthcare Cash plan to claim back routine healthcare costs.
* Death in Service benefit.
* 10% staff discount on new goods online at shop.sueryder.org.
* Structured induction programme and learning and development opportunities.
* Access to Employee Support Programme.
* And lots more (for the full list see the careers website).
Application Process
Closing date: 23rd June
Interview date: 1st July
Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident and Committed employer we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non‑binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our equity, diversity and inclusion work, please visit www.sueryder.org/jobs/equity-diversity-inclusion.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
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