Role Responsibilities
1. Guide Our Colleagues - Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering high store standards expected by customers.
2. Prioritise Customer Satisfaction - Work closely with management colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
3. Drive Store Success - Support the execution of daily performance goals and play a key role in achieving targets and maintaining store presentation.
Experience: Supervising others in a fast-moving retail or hospitality environment.
Competencies: Prioritise and organise work, customer focus, effective communication, and directing and supervising work.
Benefits
* Full-time employees receive 28 days of annual leave (including bank holidays), increasing to 33 days after 5 years of service. Part-time or alternative arrangements are pro-rated.
* Contributable company pension scheme.
* 10% store discount at all retail stores.
* Death in Service Benefit.
* Long service recognition scheme.
* Access to in-house training programmes, both face-to-face and online.
* MyHB colleague benefits platform offering:
o UK-wide discounts on retail, leisure, and hospitality venues.
o Employee Assistance Programme with 24/7 confidential counselling and advice.
o Low-cost voluntary health cash plans and cancer cover.
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