Overview job description
You will join as a Customer Service and Sales Support Executive, working full-time in a dynamic business services environment. Reporting to the management team, you will play a key role in ensuring after-sales customer satisfaction and supporting operational efficiency. This is a non-supervisory role, ideal for someone looking to develop their career in customer service and administration.
Main duties and responsibilities
* Supporting the Field Representatives to ensure customer receive proposals and order follow up, helping to sustain customer growth.
* Processing all customer orders received by phone and email, ensuring all orders are completed by end of day.
* Responding to customer queries and resolve issues promptly, aiming for same-day resolution.
* Maintaining and updating CRM systems with accurate customer and order information.
* Answering incoming calls, providing a professional and helpful service.
* Field sales enquiries to the appropriate team and support presale processes.
* Attending regular team meetings, including weekly sales huddles and monthly staff meetings.
* Supporting long-term projects such as customer research, data cleansing, and CRM updates.
* Setting up new customer accounts and ensure all data is accurately recorded.
* Preparing weekly reports for directors.
* Carrying out general office duties.
Applicants to this role require
* Fluency or bilingual ability in German (essential).
* Excellent interpersonal skills and a positive, proactive attitude.
* Good computer skills, with intermediate proficiency in MS Outlook, Word, Excel, PowerPoint, and CRM databases.
* Experience in a customer service or administrative role.
* Strong organisational skills and attention to detail.
* Ability to work effectively as part of a team and independently.
TMM Recruitment INDSCC
Email:lbarnes@tmmrecruitment.com