Job Description
Due to the nature of our support requirements this is an office-based role.
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment.
Your Role Will Involve
* Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary.
* Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis.
* Monitor, investigate and fix any problems with the Nexor X500 DSA.
* Monitor, investigate and fix any problems with the Exchange 2003 Messaging system.
* Communicate and collaborate with the customer who is an intermediary to the end user
Your Transferable Skills And Experience
* Knowledge of Simple Mail Transfer Protocol (SMTP)
* Knowledge of X400 messaging
* Knowledge of Nexor DSA
* Knowledge of X500 addressing and address book replication
* Knowledge and Experience of UNIX scripting
* Experience of Interoperable C4I Services (ICS)
* Experience of Oracle 8-10g
* Experience of Solaris 10
* Experience of UNIX / HP-UX
* Desirable -or willing to learn - Microsoft Exchange 2003
* Desirable - or willing to learn - Microsoft Server 2003
* Desirable - or willing to learn - Active Directory
* Desirable - or willing to learn - VMWare V5 / V5.5
* Desirable - or willing to learn – ITIL
Please note:
It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you.
Expected working
Our hours of support are Monday to Friday 08:00 – 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Work Your Way is our approach to flexible working – this is available from day 1 of joining
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:
Our hybrid work environments enable you to
Be Completely You.
Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion