Direct Sales Associate - Salary £28,500 Do you love helping customers and enjoy a challenge? Are you passionate about customer service and believe that the key to success is in the way we treat people? Do you enjoy working in an environment where things move quickly, but still deliver on service? If so, an excellent opportunity has come up within the Direct Health Retention Team to join our Private Medical Insurance, Customer Retention and Service Team. A bit about the job: You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer's individual needs are met. You will join the team and help us to offer a phenomenal service to our customers through effective listening and questioning to identify customers needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer's objections or concerns to reach the desired outcome. You must have experience in Word and Excel. This role is based in Eastleigh, with the option for smart working which means 3 days in the office and 2 days at home. Including occasional weekend work. Skills and experience we're looking for: Strong communication skills (both verbal and written) and empathy Excellent time management and prioritisation skills Proven sales & decision making skills Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances Able to work on own initiative What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £28,500 Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com