LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1,400 people and they have 18 depots across the UK as well as a Support Centre and Hub distribution centre based in Chadderton in Manchester.
Overview
An exciting opportunity has become available at LWC for a Telesales Operative whose role it will be to work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. The role involves taking a high volume of incoming calls which include customer queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
* To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
* To have a clear and personable telephone manner.
* Take ownership of solving customer issues through pro-active customer service.
* To promote the sale of LWC Drinks own brand products.
* To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
* Building relationships with weekly telesales customers, being a regular point of contact.
* The ability to up sell certain products.
* Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
* Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience
* Excellent Customer Service Skills.
* Use of Microsoft Excel for spreadsheets and records.
* Ability to use the trinity system.
* Good teamwork skills.
* Good communication and relationship building skills.
* Good product knowledge.
If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 060524MM) in the title of your E-mail to