Dakota Hotel based in Leeds City Centre are seeking
a people-person and experienced front of house professional for the role of
Reception Manager. We are looking for a polished individual with an outgoing
personality and strong leadership skills to lead our Reception team.
CONTRACT AND PAY RATE
The gross annual salary is £33,000 plus an annual incentive bonus to
earn up to £2,000.
The role carries a permanent contract of a minimum of 42.5 hours per
week, working any 5 days out of 7 including working weekends.
PRIMARY ROLE RESPONSIBILITIES
* Reporting to the Rooms Division Manager, be
responsible for the leadership and the direct line manager to the Reception and
nights team as well as Guest Relations. Be the appointed Duty Manager for the
hotel where required to do so.
* Carry out
managerial duties including attending the weekly Operations meeting, preparing
rotas, holiday management, carrying out job interviews, work closely with other
departments, and managing performance. Be proactive in driving improvement,
always considering ways to implement change to improve the guest experience.
* Work to continuously develop the teams’
knowledge and provide on-the-job coaching and be proactive in implementing
procedures that continually improve the service. Write departmental standard
operating procedures and always strive to improve the teams’ knowledge of the
wider hotel operation.
* Lead the team to provide a consistently high
level of guest service in accordance to our service principles and values,
ensuring that all guests receive special attention and recognition. Offer
additional services to make the guest experience more seamless i.e. making
restaurant reservations, assisting in directions, delivering items to rooms.
* To carry out Reception duties including
welcoming guests to Dakota, checking in and out guests, carrying out ad hoc
requests, making bedroom and table reservations, light housekeeping tasks, and
handling guest billing. To be fully proficient in all aspects of the front of
house department, including reservations, night shift, and guest relations
tasks.
* To always work in line with the Dakota ethos and values and to drive
guest experience in all aspects of the operation. Work especially close with
Housekeeping to ensure a tailored and personalized stay for all guests, as well
as the Bar & Grill to promote the whole Dakota experience.
BENEFITS
In addition to being part of a culture infused with positivity and
opportunity for ongoing development, tangible benefits you could enjoy when you
join our team include:
* 40 per cent off stays at any Dakota
* 25 per cent off drinks and dining at any Dakota
* Access to our Employee Assistance Program which includes
o free private
mental health support and counselling sessions
o video GP
consultations and private prescription services
o access to daily
rewards to be cashed out for shopping vouchers
* Access to discounted gift card platform
* Support from our inhouse Mental Health Champions
* Additional holiday day on the first anniversary of your employment.
* Family-friendly flexible working options
* Meals on duty and uniforming
* £200 bonus to recommend a friend to join our team
* £10 bonus every time you are mentioned on Trip Advisor
* Free bi-annual eye testing for users of display screen equipment
* Accredited, certified compliance training given on employment such as in
Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
* Access to a suite of external, certified resources via our Learning
Management System
* Supportive continuous professional development culture with an annual
appraisal and objectives, or a Personal Development Plan
* Opportunities to undertake both internal and external training courses,
including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand with five locations, soon
growing to seven. We are known for our stylish hotels, bustling brasserie
Grills, upscale wine & cocktail Bars, and above all, our team.
Dakota’s story started with two boutique hotels on the outskirts of
Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now
expanded into prime city centre locations in Glasgow, Leeds, and Manchester,
soon opening in Newcastle city centre (and more in
the pipeline!).
Dakota is synonymous for delivering attentive and genuine guest service.
We attract hard-working individuals who are passionate about working to the
highest standards with colleagues who are, quite simply, great to work
alongside! Our team members are not just recruited due to their skills and
experience, but also due to their individualities and flair. We believe that
recruiting team members who’s personalities embody our culture and have an
enthusiastic attitude is the key to creating a great place to be, for both our
team and our guests.
Our brand has been voted within the top 15 hospitality employers of the
year for the past three years, and our HR Team won ‘People Team of the Year’ 2022,
so we must be doing something right! We are driven to be our best selves, with
learning, development and internal progression opportunities being at the core
of how we keep our team motivated.
Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek
Street, we are just a 5min walk from Leeds Train Station. We are also easily
accessible by bus, close to the east parade bus link and within a 10min walk
from Leeds Bus Station.
We are an 94-bedroom luxury hotel boasting a destination cocktail bar
with a champagne room, and brasserie-style Grill.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* At least 2 years experience working in a
front of house role of a 4* or 5* hotel in a supervisory or managerial
capacity.
* A minimum of 4 years experience working in a
hotel environment.
* Strong skillset and genuine desire to deliver
training and coaching.
* Experience working in 4* and 5* hotels are
strongly preferred
* Be a great communicator and a genuine people
person.
* Demonstrate a hands-on approach to all
aspects of the role, available to work flexible shifts and present in the
business during peak times including frequent weekends.
* Be able to be physically active in your role, standing for much of your
shift and working at pace.
* An enthusiastic individual who will promote our culture of positivity.
* Be task oriented with a great pride for the work they do and attention
to detail.
* Flexible with shift patterns and available around the needs of our
business.
* Successful candidates must demonstrate having researched our brand and a
genuine desire to be part of our team.
APPLY
To apply, please send us
your up to date CV.
For more information on
our luxury hotel, please visit us on our social pages linked above.