Join to apply for the Mental Health Transport Assistant role at Orcutt Labs, Inc.
Full Time (42.1 hours/week). Location: Unit 42, Ilton Business Park, Ilton, Ilminster, TA19 9DU. Reports to: Deputy Care Operations Manager (DCOM). Shift pattern: 4 on / 4 off (alternating between 4 days and 4 nights). Pay: blended rate of £12.91 per hour (starting from £28,280.10 annually).
We are seeking compassionate and dedicated mental health transport assistants. Experience is a bonus; full training is provided. We look for empathetic individuals who thrive in a team environment and are committed to person‑centred care.
This role involves far more than driving. You will work directly with patients, ensuring safe and dignified transport, often during mental health crises. Situations may require de‑escalation techniques and trained interventions, always prioritising patient wellbeing.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy, maternity, race, religion, sex, or sexual orientation, in line with the Equality Act 2010.
What You’ll Be Doing
* Hospital transfers, court or prison escorts, and medical appointments.
* House extractions under Section 135, working alongside police and mental health professionals.
* Community assessments supporting local authority mental health reviews in patients' homes.
* Bed watch services, supervising and supporting admitted patients during hospital stays.
* Suite work, providing care and supervision for patients held in psychiatric suites under Section 136 or 135, often for up to 24‑36 hours.
Requirements
* Full UK manual driving licence (required).
* Enhanced DBS certificate within the last 3 years (preferred).
* Strong communication skills and ability to stay calm under pressure.
* Team player with resilience, empathy, and great attention to detail.
* Minimum 12 months driving experience preferred.
Who We Are
Secure Care UK was founded in 2013 in response to a national need for safe and compassionate transport for individuals detained under the Mental Health Act. We are the only secure patient transport provider in the UK meeting Restraint Reduction Network standards. Headquartered in St Leonards, we operate nationally and also handle some international transfers. Celebrating 10 years of service in 2023, our core values remain: Patient First, Respect, Openness, Unity, and Determination.
Training & Development
* Full induction including de‑escalation, physical intervention, handcuff training, and first aid.
* Additional specialist training and NVQ diplomas.
* Career progression and mentoring opportunities.
Benefits
* Company pension.
* Refer‑a‑friend bonus.
* Health care cash plan (after 6‑month probation).
* Blue Light Card eligibility.
* Employee Assistance Programme (from day one).
* Full uniform and enhanced PPE.
* Additional annual leave after 2 years.
* Wagestream financial wellbeing platform.
* Monthly care awards and driver recognition schemes.
* Suggestion scheme with rewards for implemented ideas.
Please note: due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 per hour, with enhanced pay (£1.20 per hour) for work involving place of safety and bed watch. Additional shift enhancements of £1.75 per hour may apply for call‑ins or extra shifts.
If you are passionate about making a difference and supporting people through challenging times, we would love to hear from you. Apply today and start a meaningful career with Secure Care UK.
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