Overview
The Primary Care team is looking to recruit an experienced business administrator to lead and manage a central business support team. The team works with colleagues across the wider Primary Care team, to support the delivery of efficient, effective and safe Primary Care services, through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.
We are looking for someone who can work independently, as well as part of a team and has the ability to plan and prioritise workload to meet deadlines.
You’ll be an effective and confident communicator and trusted with confidential matters on a day-to-day basis.
You’ll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.
This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.
Responsibilities
* Lead and manage a central business support team that works with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders to support delivery of Primary Care services.
* Arrange and organise a programme of meetings to support the work programme of Primary Care, including preparation of agendas and minute taking of key meetings, and providing high quality reports.
* Be the first point of contact for queries (phone, email or in person) and liaise with other Primary Care colleagues as needed.
* Establish systems for routine collation, analysis and interpretation of information, ensuring data and information are kept accurately and comprehensively and that processes and policy are available.
* Support the implementation of effective reporting systems at all levels, ensuring internal and external reports reflect performance and meet timescales imposed, analysing and interpreting information where necessary.
* Provide leadership to the team, identify areas for training and development, and work flexibly as required.
* Maintain a comprehensive overview of the team’s activity and proactively manage the support needed to meet service delivery expectations.
Requirements / Qualifications
* Experience as a business administrator or equivalent role within a healthcare setting.
* Ability to work independently and as part of a team with strong planning and prioritisation skills to meet deadlines.
* Effective and confident communication and handling of confidential matters.
* Experience working with internal and external partners and agencies.
* Good knowledge of Microsoft Office products and ability to maximise their use to support the team.
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