Job Description
* Job Duties/Responsibilities may include, but are not limited to:Common Goal Agreements with Customers determining action plans for improvements.
* Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace.
* Accountability for Managing Customer Orders
* Establishes priority of material needs, expedites and de-expedites as required
* Collaboration with customers via phone/email/Teams and online tools.
* Accountability for identifying and resolving future risk for customers production.
* Management of Outbound Premium Freight/reduction in costs
* Backorder Management
* Project Support
* Ownership of any root cause and corrective action analysis required.
* Determines alternative supply methods due to factory operational/supplier constraints/material deviations.
* Ability to analyse business conditions and situations and to proactively minimalize disruption to daily requirements.
* Regular meetings with customers and global peers.
* Skills & CapabilitiesAbility to thrive under pressure, in a fast-paced work environment with high expectations
* Works well in a team dynamic but also as an individual contributor
* Interpersonal & Relationship Building
* Collaborates & Connects with Others well
* Organizational, Time Management & Prioritization skills
* Analytical Problem Solver & Root Cause Analysis
* Proficient user in Excel
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