Service Advisor – Motor Trade Location: Stoke-on-Trent (Longton) Salary: Up to £30,000 per annum basic (depending on experience) We are recruiting on behalf of BVR Automotive, an independent VW, Audi, SEAT and Skoda specialist based in Longton, Stoke-on-Trent. They are seeking a Service Advisor to join their front-of-house team. This is an excellent opportunity for a Service Advisor with strong customer service skills looking to build a career in the motor trade. What’s on Offer Base salary: up to £30,000 per annum (depending on experience) for the right Service Advisor Base hours: Monday to Friday, 8:15am – 5:30pm (41.25 hours per week) Overtime: paid above 40 hours at 1.5x hourly rate Training provided to support your development as a Service Advisor 33 days paid holiday per year (including bank holidays and Christmas period shutdown) Excellent on-site staff facilities for all employees, including the Service Advisor team A supportive and professional team with over 70 years of combined VW Group experience Opportunity to work within a company built on honesty, quality, and value where the Service Advisor plays a key roleKey Responsibilities As a Service Advisor, you will: Greet customers and manage communications and expectations Liaise with workshop technicians, suppliers, and customers Handle enquiries by phone, email, and in person as the main Service Advisor point of contact Use various software packages to prepare estimates and jobcards Provide clear updates to customers, ensuring the Service Advisor role delivers excellent customer satisfactionRequirements Experience with Garage Hive garage management software would be an advantage for a Service Advisor, but not essential Motor trade background beneficial for a Service Advisor, though not required Strong communication and organisational skills combined with the ability to multitask are essential for a successful Service Advisor Professional and customer-focused approach is vital for a Service Advisor in this roleAbout BVR Automotive BVR Automotive are VW, Audi, SEAT and Skoda specialists offering servicing, diagnostics, repairs and tuning. They are highly regarded locally for their technical expertise, high standards, and honest approach. Customers return to BVR because they know their vehicles are in safe hands, and the Service Advisor team ensures every visit runs smoothly. If you are a motivated Service Advisor looking for your next career move, this is your chance to join a respected independent specialist. Apply Now