Job Title: Transport Planner Salary: Circa £32,000 PA Location: Stoke-on-Trent Shifts: Multiple Shifts Available A successful Pallet Network company based in Stoke On Trent are looking for an experienced Pallet Network Traffic Planner to join their team. You will be working in a busy Transport office routing collections and deliveries for our relevant post codes. The successful applicant will enjoy a great starting salary and a progressive career with excellent financial rewards throughout. Responsibilities : Answering inbound calls to the business and dealing with requests Planning vehicles around requests, challenges and changes Monitoring customer requests, allocating jobs and issuing instructions Keeping up to date with transport issues and dealing with changes to the days schedules Communicate fleet availability and issues to the whole team Liaising with drivers and colleagues to ensure on time deliveries Pre-brief and de-brief drivers on their daily runs throughout the day Record collection/delivery status and discrepancies in systems and escalate where appropriate Troubleshooting critical transport related issues as they arise in a live environment Previous Experience with: Working in a Pallet Network Working in a busy Transport Office Planning routes for a fleet of 12 vehicles Working with online platforms Taking ownership of issues Issue resolution Personal Attributes: Your career history will clearly be able to demonstrate success within a similar role where you can evidence how you managed a general haulage fleet with day to day issues. We expect you to have: Have a dynamic approach to solve resource and planning resolution/ modifications Computer literate with strong knowledge of Microsoft Office/Outlook/Teams Have a basic understanding of Large Goods Vehicles (weights, dimensions and terminology) A good geographic knowledge A proactive approach to continual professional development An excellent team player, able to work on own initiative and make decisions An effective communicator A positive attitude towards customer service and continuous improvement Ability to question, challenge and improve upon existing processes