Overview
Join to apply for the Retail Area Support Officer role at OCS
This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.
Working at OCS is an opportunity to begin or expand your career in Facilities Management. OCS aims to be an ‘Employer of choice’ in our sector and invests in colleagues’ personal and professional development, offering opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.
About The Role
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose Of The Role
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
* Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
* Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
* Monitor CCTV and other security systems to identify and respond to suspicious activity.
* Carry out searches in line with company policy and legal guidelines.
* Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
* Complete accurate and timely incident and observation reports.
* Collaborate with store teams to address security concerns and support loss prevention.
* Provide a professional, approachable presence for customers, staff, and visitors.
* Assist with directions, queries, and general support as needed.
* Calmly and effectively de-escalate confrontational situations.
* Adhere to all site-specific procedures, company policies, and legal requirements.
* Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
* Right to work in the UK.
* Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
* Strong observational skills and attention to detail.
* Proven ability to manage challenging situations professionally.
* Excellent communication skills – both verbal and written.
* A proactive, reliable, and professional approach to safety and service.
* Flexibility to work across multiple locations, including travel between sites.
* Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
EEO Statement: We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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