My client, a leading service provider is seeking a driven and experienced Operational professional to oversee a portfolio of commercial cleaning contracts within a fast paced, collaborative environment. This role is ideal for a hands on operational leader who is passionate about service excellence, people development, and continuous improvement.
Key Responsibilities:
* Lead and manage regional cleaning operations to achieve contract performance, compliance, and KPI targets.
* Develop and implement operational strategies to improve service delivery, efficiency, and client satisfaction.
* Work closely with internal support teams to ensure seamless delivery and successful mobilisation of new contracts.
* Analyse performance data, audits, and trends to drive improvements and informed decision-making.
* Build strong relationships with clients, ensuring high levels of retention and satisfaction.
* Support, coach, and develop contract managers and site teams to maximise performance.
Key Requirements:
1. Minimum 3+ years' experience in a regional or senior operational role within commercial cleaning or facilities management.
2. Strong people management skills with a track record of leading multi-site teams.
3. Commercial awareness with experience managing budgets, performance metrics, and service delivery.
4. Excellent organisational, ...