Overview
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
We are seeking passionate and customer-focused team members to join our team as a Customer Services Advisor.
Benefits
* Group personal pension plan with up to 10% employer contribution
* Life assurance for peace of mind
* Financial education, savings, and loans support
* Car Share & Cycle to Work schemes for eco-conscious commuting
* 25 days of annual leave for work-life balance
* Simply Health healthcare cashback scheme and Surgical Choices
* Service and MOT discounts at our on-site garage
* One paid day per year for volunteering in the community
* Comprehensive training to set you up for success
The Role
As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes:
* Team Collaboration: Work seamlessly with colleagues across the business, from entry-level to executive, to ensure our services shine.
* Channel Dynamo: Master various channels – telephony, email, live chat – delivering high-quality performance at every turn.
* Service Excellence: Provide top-notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
Your typical day-to-day activity will involve:
* Customer Odyssey: Navigate customer inquiries with finesse, providing advice and support effortlessly
* Information Maverick: Supply accurate information and advice tailored to our customer's needs
* Satisfaction Pioneer: Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges
* Compassionate Explorer: Identify customers in financial hardship, offering specialist support and priority services
* Innovation Trailblazer: Recognize opportunities to go 'above and beyond' for both customers and colleagues
* Continuous Improvement Guru: Actively share best practices, promoting an innovative and continuous improvement culture
* Training Trail Seeker: Dive into continuous training, soaking up call quality feedback, coaching, and support
* Advocate of Change: Champion business change to keep us at the forefront of excellence
No supervisory responsibilities, but expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.
Qualifications and Skills
* Ability to write clear and concise English
* Good listening, written, and verbal communication skills
* Team player
* Ability to work flexibly
* Strong prioritization skills and ability to manage own workload
* Ability to make effective choices within established procedures
* Proven ability to identify and promote ways of improving customer service delivery
* Quick and accurate keyboard skills
* Ability to work under pressure and cope with high contact volumes
* Self-motivated with tact and patience
* Attention to detail and accuracy
* Ability to remain calm and work effectively under pressure
* Prepared to learn new skills
* Tenacious and accountable
* Passion for succession and mentoring others
* E-literate and proficient in using a PC and Microsoft Word, Excel, and Outlook
Additional information
Please apply using the link below with your CV and a cover letter showcasing how you'll bring your energy to SES Water. We welcome applicants who are ambitious and willing to learn, and we are committed to making a positive impact on the lives of our customers and the environment we cherish.
Please let us know if you need any support during the application process.
* https://ce0534li.webitrent.com/ce0534li_webrecruitment/wrd/run/etrec179gf.open?WVID=9445271jd3&LANG=USA&VACANCY_ID=75891879SY
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