Grade SH 4 Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for hybrid working. About The Role We are looking for an energetic team player to provide a professional, efficient and high quality service to all of our customers. This exciting role will allow you to make a real impact on the organisation as a key member of the council’s hard working and high achieving Customer Contact Centre. About You As one of the faces and voices of the council not only will you be adept at dealing with a wide range of complex and varied enquiries you will also have the ability to engage effectively with people from all walks of life. If you have customer service/call centre experience, a high level of computer literacy and plenty of energy and enthusiasm, then this job is for you. Additional Information Benefits We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 29 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop will be provided for your role. Closing date: 30 th November 2025 Interview date: 10 th December 2025 Contact details For an informal discussion, please contact Lynn Smith, Customer Relations Manager on 01276 707100 Our Commitment Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff. NO AGENCY CALLS PLEASE and NO CV's Equal Opportunities Surrey Heath Borough Council – Working for Equality. We welcome applications from all sections of the community. How To Apply Please apply online via the link provided. Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements. Please Note All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date. If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126. For technical issues, please contact Jobsgopublic directly. Privacy Notices Surrey Heath Borough Council Privacy Notice