Jedburgh Medical Practice
We are looking for a motivated and enthusiastic individual to join our busy and expanding Administrative Team in the role of Patient Advisor.
Hours of Work (26 Hours Per Week)
* Monday 8:30am-6pm
* Tuesday 12:30pm-6pm
* Wednesday 12pm-6pm
* Friday 12pm-53pm
Main Duties and Responsibilities
* Receiving, assisting, and directing patients to the appropriate healthcare professional or service in a courteous and efficient manner
* Handling telephone and face‑to‑face enquiries from patients, secondary care, and external agencies, and directing them appropriately
* Booking appointments for GPs, Nurses, Healthcare Assistants, and Physiotherapists
* Issuing repeat prescriptions in line with practice guidelines
* Managing correspondence, including scanning letters onto patient records
* Accurately inputting clinical data, including outcomes from hospital clinics and practice appointments
* Copying and scanning health records in accordance with GDPR
* Supporting practice filing, storage, and archiving procedures
* Maintaining strict confidentiality at all times in line with Data Protection and Information Security Policies
* Using clinical systems such as EMIS and Docman on a daily basis
About You
* Has excellent communication and interpersonal skills
* Is organised and able to work in a busy environment
* Is confident using IT systems (experience with EMIS and Docman is desirable)
* Demonstrates a strong commitment to confidentiality and data protection
* Works well as part of a team and follows established protocols and procedures
How to Apply
If you would like to join our team, please send your CV and cover letter to:
Closing Date
12 June 2026
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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