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Key Responsibilities
* Starting as a Door Team Member, our Maison Host will be responsible for Client Reception, warmly welcoming clients and directing them to the store host, explaining the virtual queue system.
* Providing information to clients on store policies, e.g., coffee cups are not allowed inside and can be held at the entrance.
* Queue Management and Appointment Handling, respectfully managing the flow of clients with appointments.
* Ensuring professional conduct.
* Registration responsibilities include greeting clients, identifying their needs, and adding them to the appropriate queue.
* Informing Sales Associates (SA) of their appointments and guiding clients who wish to visit multiple departments, starting with their first choice.
* Full Capacity Management: informing clients if queues are full and advising them to check back later.
* Assisting clients requiring additional support.
* First Floor Client Management, including welcoming clients and encouraging them to stay in their requested department, offering refreshments.
* Managing queue transfers and registration exceptions.
* Team coordination to assist Sales & Service team in locating clients for appointments.
* Maintaining queues to ensure smooth operations using Quedini.
* Providing feedback and sharing best practices with the wider team.
* Informing management if further support may be needed with clients.
* Upholding high standards through strong communication and familiarity with all Métiers.
Requirements
* Previous experience in a customer-facing role, providing excellent customer service and going above and beyond.
* Ability to work independently, problem-solve, and show initiative.
* Resilience in challenging situations.
* Enthusiastic, personable, and confident demeanor.
* Reliability and flexibility.
* Great attention to detail.
* Team player.
* Ability to work dynamically in high-pressure environments.
Hermès is a creator, artisan, and seller of high-quality objects since 1837. An independent, family-owned French house employing nearly 23,200 people worldwide, Hermès values entrepreneurial spirit, high standards, and responsible management. The company maintains exceptional know-how through strong territorial anchoring, respecting people and resources. Its collections are presented in nearly 300 stores globally.
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