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Deputy general manager

Johnstone
The Commercial Hotel
Deputy general manager
Posted: 5 March
Offer description

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

We’re looking for a Deputy General Manager who is passionate about people, hospitality, and creating a workplace where teams thrive. If you want to be part of a business that genuinely puts its people first — while delivering standout guest experiences — this could be the perfect role for you.


What you’ll be doing

As our Deputy General Manager, you will:

* Lead and support our team, working closely with the General Manager to guide, develop and inspire them every day. You’ll help create an environment where our people feel valued, supported, and able to do their best work.
* Champion exceptional guest experiences, ensuring our standards remain consistently high and that every guest leaves wanting to return.
* Take responsibility for day‑to‑day operations, both alongside the GM and in their absence. This includes essential tasks such as rota planning, banking, maintaining compliance, and ensuring smooth, efficient service.


Who we’re looking for

Experience matters — but what matters even more is your attitude.
We want someone who believes in a better kind of hospitality: one where people are respected, supported, and developed. Someone who cares about the team as much as the guests. Someone who wants to help build a workplace that sets the standard for our industry.

If that sounds like you, we want to hear from you.


What you’ll get from us

We’re committed to making life better for our people. That means:

* A fair wage, with hourly pay that is always above government minimums.
* 10% service charge and all guest tips shared with the team — 100% of tips go directly to you.
* Brilliant perks and benefits, for you and your family.
* Profit sharing after 1 year of service — because when we do well, you should too.
* Free meals and hot/soft drinks on shift.
* A voice that matters, through regular surveys, feedback sessions, and open conversations.
* Free wellbeing support and resources, available whenever you need them.
* Real opportunities for growth, with learning and development pathways designed to support your long-term career.
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