Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
Provide timely, efficient technical support with prompt responses to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Have strong expertise in Microsoft Windows operating systems.
Ability to identify and troubleshoot failed patch installations.
Proficiency in Mac OS and/or Linux platforms.
Demonstrate knowledge of software deployment and configuration using install switches.
Be skilled in reading, writing, modifying, and backing up the Windows registry.
Have previous experience in technical support or customer service roles.
Have solid experience troubleshooting software issues across various environments.
Ability to analyze and interpret logs and event data.
Knowledge of Windows Group Policy configuration and management.
Familiarity with Windows servers and server management.
A basic understanding of the Windows Security model and related protocols.
Continuous professional growth and learning with cutting-edge technologies.
A stable income, flexible working hours, and opportunities for advancement.
A remote-first culture, offering flexibility and work-life balance.