Overview
Are you highly organised with great communication skills? ManpowerGroup Inc. are working with a client in Bradford who are looking to recruit for a Planning/ Scheduling Officer to join their team on a temp to perm basis. The successful candidate will help arrange inspections and work appointments for residential and vacant properties. You will be the key link between tenants, operatives, inspectors, and the internal team, ensuring appointments are booked, tracked, and updated in line with service expectations and compliance standards.
Responsibilities
* Appointment Scheduling – Inspections & Works. Use internal job management software to track new inspection and works requests.
* Contact tenants or property managers by phone, text, email, or letter to arrange appointments.
* Allocate jobs to inspectors and operatives based on deadlines and priorities.
* Keep the Master Planning Schedule up to date and ensure cancelled or missed appointments are quickly rescheduled.
* Tenant & Client Communication: Explain processes clearly, answer questions, manage expectations, and pass on complaints to the management team.
* Work closely with clients on urgent jobs or properties needing special attention.
* Team Communication: Inform line manager and wider team of scheduling issues or changes; support field operatives, inspectors, and customer service staff with updates and queries.
* Admin & Record Keeping: Maintain accurate notes on communications and scheduling updates; keep logs of appointments, calls, issues, and resolutions; support reporting and admin tasks as needed.
Qualifications
* Excellent communication skills, especially over the phone.
* Strong organisational skills and attention to detail.
* Comfortable using MS Excel, Outlook, and Word.
* Ability to stay calm and helpful in busy or difficult situations.
* Experience in scheduling, planning, or admin is ideal.
* Previous experience in property services or maintenance.
* Willingness to learn and adapt in a fast-paced environment.
* If you’re organised, reliable, and confident speaking with people, we want to hear from you.
Additional Information
Location: Bradford, West Yorkshire
Hours: Monday to Friday, 8:00–16:00 or 9:00–17:00 (negotiable)
Contract: Temp to Perm
Hourly Rate: £13.25 per hour (dependent on experience)
Benefits: 22 days + 8 Bank Holidays, profit share bonus, employee assistance programme, pension scheme, onsite parking
Job Title: Planning Officer
Company: Manpower
Location: Leeds, West Yorkshire
Posted: Sep 5, 2025
Closes: Oct 6, 2025
Sector: Administration
Contract: Permanent
Hours: Full Time
#J-18808-Ljbffr