Hays Bournemouth, England, United Kingdom
Service Desk Analyst
Location: Bournemouth, England, United Kingdom
Posted: 2 days ago | Be among the first 25 applicants
This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Desk Analyst
Contract duration: 3-Month Contract
Pay rate: £15.62 Per hour (Umbrella)
Company Overview
A large public sector client is seeking a Service Desk Analyst with excellent customer service skills to join their team due to staff illness and a busy period.
Role Responsibilities
* Provide services and support for existing standard applications and infrastructure.
* Manage and fulfill requests for service.
* Act as the first point of contact for all IT-related issues and requests.
* Incident management.
* Perform daily system checks.
* Ensure compliance with all company policies and procedures, including IT Usage Policy.
Required Skills
* Understanding of IT operational support frameworks.
* Provide excellent service.
* Follow process documentation and instructions to resolve incidents and fulfill requests.
* Record all relevant information in the IT Management System.
* Conduct qualitative checks on IT systems.
* Perform administrative tasks.
* Communicate potential or current issues with team members.
* Manage workload within tight deadlines.
* Undertake duties delegated by the Head of IT Service Desk or line management.
* Perform other reasonable duties as required for smooth business operation.
Application Process
If you're interested, click 'apply now' to submit your CV or contact us for a confidential discussion about your career. If this role isn't suitable, we can discuss other opportunities.
Additional Information
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary staffing. By applying, you accept our T&Cs, Privacy Policy, and Disclaimers available at hays.co.uk.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Services
Referrals can increase your chances of interviewing at Hays by 2x.
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