About Orica
At Orica, it's the power of our people that leads change and shapes our futures.
Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth's resources.
It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role - Specialist, Digital Solutions
We are excited to announce an opportunity for a Digital Solutions Specialist with the Orica Digital Solutions Team. This vacancy is a new position.
Orica's digital solutions strategy aims to expand its range of digital products and solutions to support the digitization and enhancement of mining operations. The Digital Solutions Specialist is the key partner helping our valued customers achieve their strategic objectives and maximize value from their investment in Orica Digital Solutions. This role's primary focus will be to contribute to building relationships, implementing Orica's digital solutions portfolio, supporting end users of those solutions and serving as the liaison between the customer and Orica's extended digital team including Product Owners, Architects, Support Team and Orica Management team.
What you will be doing
* Manage all Blast Design and Execution (BD&E) portfolio site implementations with deep knowledge of Orica's suite of products and services
* Interacting directly with customers across various departments – D&B, Geology, Operations, Geo-tech, IT, Technical services, Processing– understand the unique challenges/constraints they operate under and articulate to them how Orica's solutions address those challenges.
* Perform site-scoping, build customers' D&B and Materials processing maps, and tailor and implement Orica Technologies to meet customer's processes.
* Lead Implementations and training sessions to help customers realize the full value of Orica solutions.
* Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
* Act as the Orica liaison for customer's technical inquiries, issues or escalations. This will include working with Orica Support team, Product owners, Architects, developers and/or others as needed.
* Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
* Safety Performance – Safety Interactions on-site.
* Maintaining a strong knowledge of Orica's digital products and services across each work-stream.
* Self-sufficient management of multiple customers maintaining outstanding customer services.
* Demonstrating excellence through project management and on-site delivery of existing digital solutions using CSP methods.
* Customer adoptions and retention, reported through revenue and churn rates across responsible regions.
* Ensure timely management of support tickets/escalations/issues in accordance with SLA.
What you will bring
* Education – Engineering degree in one of these disciplines: Mining, Blasting, Geology, Geotechnical, or related mining experience
* Demonstrated experience in technology implementation (software & hardware) in a large industrial environment.
* 2 to 3 years of Mining Industry experience with knowledge in any of the following areas: continuous improvement, D&B, Operations, technical services, or other.
* Project management experience.
* Post-sales implementation and support for digital technologies.
* Knowledge of Microsoft Office tools (Word, Excel, PowerPoint, SharePoint, PowerBI) and the ability to learn other tools that will be utilized in this role.
* Excellent verbal and written communication skills, interpersonal skills, and social skills including the ability to chair meetings.
* Experience in customer-facing role that includes issue resolution and escalation management.
* Prior experience conducting workshops for customers and discussing pros cons of implementing various technologies and business value.
* Mining processes and systems knowledge Prior experience in implementing technology in the mining industry will be well regarded.
* French and/or Spanish language fluency is a plus ks (e.g. SAP, SF, Concur, analytics/visualisation tools, engineering software, etc.).
Role dimensions
* This position is remote, with 50% travelling.
* Willingness to travel up to 50%. Travel is based on customer and business needs, there may be more or less travel depending on projects and customer's location.
* Must have valid driving license and be able to travel in North America and perform basic hardware installation and customer training.
* Ability to facilitate workshops and training sessions both office and field-based
What we offer
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
Salary to be determined by the applicant's experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Compensation
* Between $84,000.00 and $105,000.00 per year
* Eligible for annual short-term incentive plan
Benefits (Full Time Employees)
* Medical on the first day worked. Basic module paid by the employer.
* Dental on the first day worked. Basic module paid by the employer.
* Life, Disability and Accidental Death & Dismemberment Insurance
* Short and Long Term Disability
* Retirement / Defined Contribution Pension Plan (DCPP)
* Holidays - twelve nationally and/or provincially recognized holidays per calendar year
* Paid Time Off
We respect and value all
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.
Our recruitment process uses AI to help screen applications and identify candidates with relevant qualifications. While AI assists with the review, all applications receive a human review by our recruiting team. Our goal is to ensure a swift, objective, and fair evaluation of all applicants. Candidates will be notified in more detail as they progress through the application stages.
We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.