St Luke's Hospice Plymouth currently has vacancies for regular weekend reception volunteers located at our hospice in Turnchapel, Plymouth.
Volunteers need to be reliable and committed and relevant training will be given. The benefits of volunteering include being part of a dedicated team and the joy of giving something back to a much loved local charity.
If you have some reception or any other relevant experience and would love the opportunity to volunteer for our charity, we would love to hear from you.
We are currently looking for part-time weekend reception volunteers at St Luke's Hospice Plymouth, located in Turnchapel. The following shifts are available:
* Saturdays 11:30AM - 14:30PM
* Sundays 11:30AM - 14:30PM
ROLE PROFILE:
Volunteer Receptionist (Turnchapel)
Reporting to: Head of Facilities
Location: St Luke's Hospice, Turnchapel, Plymouth, PL9 9XA
Welcome visitors, operate switchboard, take messages for staff and patients, use till for shop purchases, receive and log deliveries, show visitors to the correct area.
Your role
· To receive and welcome visitors to the Hospice.
· To make and receive telephone calls using the switchboard and diverting calls to relevant extensions.
· To take messages for staff or patients.
· To deal with purchases from the shop using the till.
· Helping with the shop (cabinets) including pricing goods.
· To follow organisational procedures for the operation of the till.
· To receive and log in deliveries and to inform the appropriate department.
· To sell staff meal vouchers.
· Reading the reception handbook.
· Keeping up to date with reception procedures.
· To show visitors to the correct ward.
· To help patients and visitors with any queries they might have.
· Accept donations and collecting cans, ensuring that relevant forms are completed, and receipts given. (Evenings and weekends only).
· Opening and closing of Reception (if appropriate).
· To help members of staff with post on occasions.
· To serve visitors/patients on the Driftwood Cafe on occasions when needed.
· To contact your Line Manager should you not be able to cover your shift, giving ample notice, so that cover can be arranged.
What volunteers can expect from us at St Luke's Hospice Plymouth:
· To be valued and treated with respect
· To receive the appropriate induction and training
· To be supported in the role, with a clear explanation of what it involves
· To have adequate supervision in the role
· To have access to information to enable them to perform their tasks
· To be able to decide at any time to end their involvement with St Luke's
· To have safe working conditions
· To be reimbursed for reasonable travel expenses
· To be appropriately covered by insurance
· To develop and grow with the volunteer role
· To be part of a fun and motivated team
What We Ask From Our Volunteers:
· To perform tasks with reliability, flexibility and commitment
· To work towards St Luke's aims, objectives and core values
· To attend training and volunteer meetings when required, where possible
· To accept support and supervision to enable performance of tasks
· To communicate with your supervisor if you are unable to attend
· To respect and always maintain confidentiality
· To use your specialist skills/knowledge to convert donated items into sales/funds
Job Types: Part-time, Volunteer
Benefits:
* On-site parking
Work Location: In person