Salary: £36,000 - 60,000 per year Requirements: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace, and automation Deep understanding of BMC Remedy, integrations, workflows, forms, and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best practice Experience integrating Helix with cloud, infrastructure, monitoring, and third-party platforms Expertise in automation, orchestration, and AI-driven service management capabilities Experience with platform upgrades, migrations, performance optimisation, and troubleshooting Strong stakeholder engagement and technical leadership skills Desirable: BMC certifications Desirable: Azure, AWS, or hybrid cloud experience Desirable: Python, PowerShell, REST API, and automation tooling knowledge Desirable: Experience within large-scale retail or enterprise transformation programmes Desirable: Agile and DevOps exposure Responsibilities: Lead the design and delivery of enterprise-scale service management solutions Support a major transformation programme focused on modernising IT operations Drive automation and improve service delivery across complex environments Integrate Helix with cloud, infrastructure, monitoring, and third-party platforms Implement and align environments to CIS Controls v8.1 Deliver platform upgrades, migrations, performance optimisation, and troubleshooting Provide technical leadership and engage with stakeholders throughout delivery Technologies: AI API AWS Architect Azure Cloud CMDB DevOps Support ITIL ITSM PowerShell Python REST More: We are seeking a BMC Helix Solution Architect for a 6-12 month contract on a hybrid working basis. This role sits within a major transformation programme and offers the opportunity to help modernise IT operations, drive automation, and improve service delivery across complex enterprise environments. We offer an excellent day rate and an immediate interview process for the right candidate. last updated 24 week of 2026