?? Opportunity: IT Services Manager / Area Manager / Account Manager?? Salary: £45k - £ 50k pa + car?? Location: Manchester HQ - field-based UK travel
We are currently looking for an IT Services Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites.
The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders.
Role Profile/Responsibilities:
1. Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs.
2. Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues.
3. Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises.
4. Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery.
5. Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming pr...