Job Description
at wagamama, we’re an eating house for the soul. with over 165 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life
we’re looking for a loyalty manager to join us on our continuous journey of true nourishment
purpose
to lead soul club for wagamama, developing customer led strategies and initiatives to enhance customer loyalty and retention and in turn drive at least 2% incremental LFL growth year in year out executed in a profitable and sustainable way. you will be the go to person to lead acceleration of loyalty member sign ups, the go to person to lead acceleration of personalised loyalty engagement driving increased frequency nudging members to one more visit and will collaborate with cross functional teams to ensure a seamless customer experience and provide excellent customer service.
key accountabilities
loyalty proposition development
define the loyalty proposition and program framework and construct to drive increased engagement and life time value delivering against the goals set for the program over the short / mid and long term
ensure our proposition is always customer led and monitor its performance with customers and in compet...