Head of Customer Operations (12-Month Contract) – SaaS / EdTech – Sheffield (Hybrid)
We’re working with a fast-growing international SaaS company in the EdTech sector looking to appoint a Head of Customer Operations on a 12-month fixed-term contract. This key leadership role is ideal for a Digital Head of Ops Manager with experience in digital transformation, automation, and customer excellence.
🔧 What You'll Do:
* Lead day-to-day customer operations across global teams.
* Drive digital transformation (AI chatbots, self-service, automation).
* Collaborate with Product/Tech to improve customer journeys.
* Deliver excellence in complaints, retention & NPS.
👀 What You’ll Need:
* 5+ years in senior ops roles (ideally SaaS or EdTech).
* Proven track record in digital service transformation.
* CRM/Helpdesk/AI tools experience.
* Strong team leadership and change management.
🎁 What’s On Offer:
* £70k + benefits
* 25–30 days holiday
* Modern city-centre office & hybrid model
* L&D, socials, pension, cycle to work & more
Interested in a digital leadership challenge?
Apply now for this SaaS ops job in Sheffield and make a genuine impact