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Join WTW as a Team Leader
At WTW, as a Team Leader, you will make a difference within our leading and fast-growing pension administration business. You and your team will provide high-quality, valued services to our impressive portfolio of clients, including prestigious and market-leading global companies. This role offers an excellent opportunity to leverage your experience and develop your career further within WTW.
Our environment allows you to utilize your skills on a variety of clients with pension arrangements ranging from straightforward to complex, covering populations from hundreds to hundreds of thousands. You will have the chance to work on diverse projects, utilizing bulk processing routines, automated calculations, or manual skills, often at the forefront of the industry.
As a manager of a team of Administrators, you will be responsible for delivering professional, high-quality service to clients and their members, managing objectives, and developing your team. If you are ambitious, self-driven, a people person, and possess a can-do attitude, you will fit well in our busy environment. We offer excellent opportunities for career progression.
We provide a fun and engaging workplace with some of the best professionals in the industry. Your efforts will be rewarded with a competitive salary and a comprehensive benefits package, including a discretionary bonus, a generous pension scheme, life insurance, private medical insurance, eye care vouchers, and more.
At WTW, we trust our colleagues to manage their work and environment effectively. Most work in a flexible 'hybrid' style—combining remote, in-office, and in-person interactions depending on team, role, and client needs. Our approach to flexibility is based on trust and tailored to individual circumstances.
The Role
* Ensure client work is completed on time, adhering to quality standards.
* Take ownership and monitor work allocation to meet service levels.
* Lead complex and project work as required.
* Drive best practices and identify continuous improvements.
* Coach, mentor, and develop team members and colleagues.
* Maintain professionalism internally and with clients to promote our brand.
* Support and develop client relationships appropriately.
* Participate in recruitment and selection of colleagues.
* Foster a positive working environment within your team and the business.
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