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Assistant Property Manager
Salary: £29,257
Contract: Permanent
Hours: Full time, 35 hours per week, Monday to Friday
Location: Oxford (on-site daily)
DBS: Enhanced
About Us
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and create vibrant, sustainable communities that enhance the lives of our residents. As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. We’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
Are you a people person with a passion for property management? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have the perfect role for you! We’re looking for an Assistant Property Manager to join our Specialist Housing - Student & Keyworker team. You’ll play a vital role in ensuring our residents receive exceptional service, helping them feel at home while ensuring our properties are well-managed and compliant. Your responsibilities will include handling tenancy paperwork and liaising with contractors.
Key Responsibilities
* Participate in the accommodation allocation process, including issuing tenancy paperwork, dealing with end of tenancy notices, ensuring properties are ready to let, and collecting advance payments.
* Handle reception duties, greet visitors, answer calls, manage appointments, and provide administrative support.
* Carry out administrative duties such as issuing letters, notices, producing invoices, and responding to enquiries.
* Assist with low-level arrears management to maximize income.
* Report repairs and escalate issues as necessary.
* Monitor contractor performance, liaise with contractors and customers, and maintain records of inspections and testing visits.
* Assist in estate and property inspections, maintain records, and address issues.
* Monitor expenditure against budget, stock use, and work with internal teams on service charge estimates and accounts.
* Support occupants with good housekeeping and fire safety practices.
* Resolve customer queries promptly, liaising with operational teams, customers, and partners.
* Maintain documentation to organizational standards.
* Build relationships with internal and external stakeholders.
* Represent A2Dominion at meetings and forums when required.
* Produce performance reports and assist in tenancy management objectives.
More About You
* Educated to GSCE level (Grades A*-C) in Math and English or equivalent.
* Experience in front-line customer service.
* Problem-solving skills, especially with vulnerable customers.
* Ability to multitask in a fast-paced environment with attention to detail.
* Strong written and verbal communication skills.
* Proficient in IT, including Outlook, Word, and Excel.
* Housing experience is desirable but not essential.
* Full, clean UK driving licence is essential.
Choosing Us is Easy
We offer flexible benefits, salary exchange options, and discounts. Benefits include:
* 25 days’ holiday (plus Bank Holidays), increasing to 28 days with 3 years of service.
* Up to 8% contributory pension.
* Investment in your learning and development.
* Annual health and lifestyle benefit allowance of up to £300.
If you require adjustments during the recruitment process, please contact our Talent Team. A2Dominion is a Disability Confident Employer committed to inclusive hiring and providing support to disabled applicants.
Meeting the Role Requirements
We encourage all qualified applicants to apply, even if they do not meet 100% of the criteria. We value diversity and inclusivity and aim to recruit the most suitable person for the role. We are proud to be a Family Friendly Employer. Join us to contribute to our recovery journey and make a positive impact in our communities.
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