Customer Service Executive
Wakefield | Office-based
£28,000 - £32,000 | Mon-Fri, 9-5
A fast-growing, international business is expanding its UK operations and is looking to appoint a Customer Service Executive to support the next phase of growth.
This is a newly created role and the first hire into what will become a dedicated Customer Service function. You'll work closely with the UK leadership team and play a key role in building the service operation from the ground up as the business opens a new service centre in Wakefield.
If you enjoy ownership, problem-solving, and being the go-to person when things need fixing, this one's worth a look.
The Role
Reporting directly into the UK leadership team, you'll take responsibility for end-to-end customer service and order management, acting as the central link between customers, internal teams and field representatives.
Key responsibilities include:
1. Managing customer orders from placement through to confirmation and fulfilment
2. Acting as the main point of contact for customers and internal sales representatives
3. Coordinating returns, repairs and troubleshooting via the in-house service centre
4. Managing parts flow, inventory levels and working distances for servicing
5. Processing payments and supporting basic payment management queries
6. Maintaining accurate records through HubSpot CRM
7. Transferring customer and order data into the internal business system
8. Sending order confirmations and updates to customers and field reps
9. Supporting the setup and growth of a new UK service function
This role will evolve as the business grows, offering genuine scope to shape processes and progress with the company.
About You
You'll be organised, calm under pressure and comfortable juggling multiple moving parts.
You'll likely bring:
10. Experience in a customer service, order management or operations support role
11. Strong communication skills and confidence liaising with customers and internal teams
12. A structured, detail-focused approach to data and systems
13. Experience using a CRM (HubSpot ideal, not essential)
14. A practical, solutions-led mindset - you like fixing problems, not passing them on
15. Confidence working in a growing, change-driven environment
The Package
16. £28,000 - £32,000 salary
17. Monday to Friday, 9am-5pm
18. Standard holiday allowance
19. Long-term progression within a growing international business
20. Opportunity to help build and shape a brand-new customer service function
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