Role Overview
An exciting opportunity has arisen for a proactive and organised individual to join a growing branch operation within the fire, security, and electrical systems sector. This varied role combines customer service, internal sales support, stock control, and operational coordination to support the smooth day-to-day running of the branch.
The successful candidate will act as a key point of contact for customers, field engineers, and internal departments, while also undertaking structured training to develop system design knowledge and quotation support capabilities for the external sales team.
Key Responsibilities
Quotations & Customer Enquiries
* Handle incoming customer enquiries professionally via telephone, email, and face-to-face interactions.
* Support internal sales activity through proactive outbound telephone calls and telesales engagement.
* Prepare and issue accurate quotations within agreed timescales.
* Liaise with purchasing and design teams to gather technical and pricing information required for quotations.
Stock Control, Logistics & Training
* Book in incoming stock deliveries and maintain accurate inventory records.
* Pick, pack, and prepare customer orders for dispatch or collection.
* Carry out regular stock checks and report discrepancies where necessary.
* Participate in ongoing product, technical, and system design training as required.
Customer Service & Sales Support
* Welcome and assist customers visiting the branch.
* Manage incoming calls and direct enquiries appropriately.
* Undertake outbound telesales and cold-calling activities during quieter periods.
* Maintain strong product knowledge to support customer requirements effectively.
Field Engineering & Design Support
* Provide administrative and logistical support to field-based engineers and sales teams.
* Coordinate stock, equipment, and documentation requirements for projects and installations.
* Assist with system design preparation and quotation support following training.
Skills & Experience Essential
* Excellent communication and interpersonal skills.
* Strong IT skills, including Microsoft Office applications (Word, Excel, Outlook).
* Well organised with the ability to manage multiple priorities effectively.
* Proactive and self-motivated approach to work.
* Ability to work independently and collaboratively within a team environment.
* Full UK driving licence.
Desirable
* Previous experience within an internal sales, office administration, trade counter, or customer support role.
* Knowledge of fire alarm systems, security systems, or electrical products.
* Experience using stock management or CRM systems.
* Interest in technical system design or engineering support functions.