Overall Purpose
* Fantastic communication: consider how actions, objectives and achievements are shared in a timely manner to ensure all key stakeholders are engaged.
Motivate your team; through strong leadership, ensure the very best, highly motivated and engaged talent is developed to meet our business objectives.
Commercial approach: be fully involved with revenue maximisation within all top line disciplines Revenue, Sales, Marketing, Distribution/E-Commerce / Meetings & Events and Departmental Spend to ensure budgeted Total GOP is achieved.
Efficiency: have the savvy to know when to invest and when to control expenditure to balance short- and long-term objectives.
Guest advocacy; through fantastic results and strong relationships.
Drive for results; have a balanced approach to business priorities Team, Commerciality, Efficiency & Responsibility.
Most importantly, enjoy what you do! Balance work and home life so you are energised to deliver great results.
Principal Accountabilities
Team
1. Lead by example - actively promote a positive attitude throughout the hotel, be visible, approachable and with the team at the right times.
2. Success starts with the team - be involved in the recruitment process to ensure the team numbers are appropriate, flexible and that the right people are recruited to deliver the high standards you have set.
3. Diversity - promote diversity, inclusion, and equity within your team
4. Share your vision - have a communication plan that sets out the objectives, progress, and the achievements.
5. Payroll efficiency - ensure team numbers and skill levels are sufficient to maximise revenue and guest experience whilst minimising expenditure.
6. Training culture promote team development to drive engagement and efficiency within the team. Personally ensure that all team members receive mandatory and statutory training.
7. Champion team development - every team member in your areas of responsibility to have personal reviews which include objectives and development plans.
8. Compliance - ensure all legal and Company human resources regulations and policies are followed to safeguard the team, our owners, and the company.
9. Developing as a leader - have a personal development plan that reflects your ambitions and goals to grow as a person and a leader. Attend and complete all required mandatory, legal and M&T Training
10. Catch the team doing things right - share the behaviour you expect and the required performance level, then actively set out to recognise and reward great guest interactions, teamwork, and activity.
11. Reward success ensure the correct use of hotel specific and M&T reward and incentive schemes.
12. Set boundaries - fairly and consistently use the companys Disciplinary/Grievance procedures to let the team know what is expected.
13. Share best practice - share ideas, learnings and best practice with other managers and individuals within the M&T portfolio.
Qualifications, Skills & Experience
Qualification in hospitality or business-related subject (or equivalent professional experience)
Strong leader and communicator
Experience as Operations Manager, Deputy General Manager, Hotel Manager or as a Senior Head of Department in a quality, full service hotel operation.
Some experience of business planning and management within the hotel / hospitality sector
Understands how to run a business with a structured, balanced, and organised approach
Some exposure (or knowledge of) to sales, marketing, and/or revenue management
Experience of training, coaching, development, and performance management activities
Exposure to finance, showing a good understanding of the key revenue drivers in a hospitality based environment.
Knowledge of technology that supports the hotels objectives
Precise analytical skills and impeccable attention to detail Excellent presentation skills
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