Job Description
Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
1. Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
2. Ensure customer meetings every 3 months for account reviews.
3. Increase product penetration across existing customer base with high product knowledge.
4. Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
5. Identify customer needs for new/additional products through effective questioning and engage specialists as needed.
6. Accurately input meeting information into Daisy Central within 24 hours and send follow-up actions to customers.
7. Complete all quotes through Daisy Central or provided templates within 48 hours of meetings.
8. Maintain high product knowledge to spot opportunities for customer efficiency and cost reduction.
9. Deliver excellent account management to encourage re-signs and cross-selling.
10. Collaborate with support and specialist teams to provide high-quality service.
11. Raise and resolve customer service cases, communicating with customers throughout the process.
12. Follow up with customers post-case resolution to ensure satisfaction.
13. Flag at-risk customers to management for appropriate action.
Qualifications
* Experience in telecoms with large customers.
* Experience in account management.
* Understanding of business objectives across multiple verticals.
* Knowledge of sales processes and ability to demonstrate them.
* Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.
Additional Information
Benefits of working at Daisy:
* 25 days holidays plus bank holidays, increasing up to 30 days with service.
* Professional development opportunities.
* Eye care vouchers and discounted Medicash membership.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
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