Join to apply for the 2nd Line ICT Support Engineer role at TipTopJob.
Contract Type: Temporary until March 2027 to cover secondment
Salary: Grade E: GBP 33,143 – GBP 37,280 per annum
Location: Joint Headquarters at Butterly Hall, Ripley
Hours: 37 hours per week, occasional extra hours
Agile working arrangements can be discussed
Department: Systems and Information
Closing date: midnight 23.11.2025
About The Role
Derbyshire Fire and Rescue Service is seeking a dedicated, customer‑focused 2nd Line ICT Support Engineer to maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second‑line support to users across 32 sites, ensuring station equipment and systems are secure, reliable, and fit for purpose. You will work closely with 3rd Line Specialists to resolve complex issues and contribute to continuous improvement.
Key Responsibilities
* Diagnose and resolve network and computer issues.
* Install and configure hardware and software.
* Assist with server and systems support alongside 3rd Line Specialists.
* Travel to various sites to provide on‑site support (a pool car will be provided).
* Communicate technical issues clearly to users with varying levels of IT knowledge.
Essential Requirements
* Excellent time‑management and organisational skills.
* Strong communication and interpersonal abilities.
* Proven problem‑solving skills in a mission‑critical environment.
* Solid understanding of Microsoft desktop operating systems.
* Experience with Active Directory administration, maintenance and replacement of computer components.
* Full UK driving licence.
Required Qualifications
* Level 4 qualification such as Certificate of Higher Education (CertHE) or Higher National Certificate (HNC) in an IT related subject, or equivalent qualification or demonstrable working experience.
* English and Maths GCSE at Grade A*‑C or 9‑4, or equivalent qualification.
What We Offer In Return
* Flexible working hours.
* Agile working (60% office based).
* Family‑friendly policies.
* Annual Leave entitlement of 25 days.
* Free, secure on‑site car parking.
* Health and wellbeing services, including free access to gyms at Derbyshire Fire and Rescue Service locations.
* Employee discount scheme (Boost) and eligibility for Blue Light Card.
* Employee support networks.
* Enhanced Maternity Pay (subject to eligibility).
* Occupational Sick Pay subject to length of service.
* Ongoing training and development.
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Advertising Services
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