VANRATH is assisting a leading Professional Services company in recruiting a Planner & Administrator. This company offers a great work culture in NI and opportunities for progression.
Shifts are from Monday to Friday, with no weekend work. This is a permanent role.
The position is based at the company's Derry / Londonderry office.
This role provides growth opportunities.
Salary
Negotiable + additional benefits and progression opportunities.
Responsibilities:
* Serve as the first contact for tenants regarding urgent, routine, and adaptation works.
* Schedule customer appointments and create events.
* Notify customers about scheduled worker arrivals.
* Assign jobs to relevant trades/departments via computer, considering cost, customer service, and resource availability.
* Raise survey events for new COTs, adaptations, and response jobs.
* Monitor job progress to ensure completion and correct PDA documentation.
* Coordinate with administration, supervisors, and management to address queries and review ongoing work.
* Communicate daily with client district maintenance officers/administrators.
* Ensure completion dates are met or extensions are requested.
* Handle queries and resolve complaints.
* Maintain standards to meet KPI targets.
The Ideal Candidate:
* Experience in scheduling, logistics, or planning.
* Customer service experience and commitment to excellence.
Preferred Experience:
* Experience in a fast-paced construction environment, especially housing maintenance.
For more information or to apply, please use the link below or contact Jack Groves at Vanrath in confidence.
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