What to ExpectOnce trained on our products, you will be out in the field relatively quickly, utilising your current knowledge of MFPs and/ or Printers.You will be responsible for providing post-sales/ implementation and technical support services to customers including installation, troubleshooting, problem resolution and maintenance.You will be required to respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.As part of your role, you will cover Bristol and surrounding areas, with the expectation that on occasion you may be required to travel slightly further afield including Wales to cover holidays or other absences.Responsibilities and Duties
1. Installing, maintaining and diagnosis of printer machine faults as per Company Guidelines and SLA’s on specified MFP equipment.
2. Escalating issues to a Senior Technician / Manager when required.
3. Work proactively to achieve individual, team and Company SLAs and productivity levels.
4. Monitor and maintain adequate stock levels.
5. Regular contact with call centre to maintain accurate reporting.
6. Develop and maintain a good rapport with the call centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.
7. Ensu...