Complaints Officer
06012025_1767700807 Posted: 06/01/2026
Job Title: Complaints Officer (Stage 2)
Location: North London
Contract: Temporary - Ongoing
Hours: 36 per week
Pay: £20 - £21 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities:
* Handle complaints in line with legislation and Ombudsman requirements.* Act as an objective investigator for Stage 2 complaints and formal enquiries.* Work with senior managers to prepare adjudications under statutory procedures.* Promote effective, transparent complaints handling across the company.* Deliver training and guidance to staff on complaints processes and legislation.* Use case management systems to monitor performance and identify trends.* Contribute to service improvement projects and share learning from complaints.