Role: ServiceNow DevOps Engineer DevOps Engineer CMDB & Automation
Contract duration: 6 months
Location: London, UK (Hybrid for 3days/week)
Per day rate: 250 GBP (Inside IR35)
Position Overview
We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB), while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.
Key Responsibilities
CMDB Management
Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
Define and enforce governance policies for configuration item (CI) lifecycle management.
Integrate CMDB with monitoring, discovery, and asset management tools.
Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
Automation Initiatives
Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
Build automated solutions for CI/CD, monitoring, and reporting.
Integration & Collaboration
Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform).
Work closely with change and incident management teams to ensure CMDB reflects real-time system states.
Governance & Compliance
Ensure CMDB aligns with ITIL and organizational compliance requirements.
Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle.
Support audits and risk assessments by maintaining accurate configuration records.
Continuous Improvement
Identify opportunities to enhance CMDB usability and automation coverage.
Stay updated on ServiceNow CMDB capabilities and DevOps automation trends.
Recommend and implement best practices for CMDB and automation processes.
Required Skills & Qualifications
Technical Expertise
Hands-on experience with ServiceNow CMDB and ITSM modules.
Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
Proficiency in scripting languages (Python, PowerShell, Shell).
Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
Experience with cloud platforms (AWS, Azure, GCP).
Process Knowledge
Solid understanding of ITIL processes, especially Configuration, Change, and Incident Management.
Experience in integrating CMDB with monitoring and discovery tools.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work in cross-functional teams and manage multiple priorities.
Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) CMDB.
ITIL v4 Foundation certification.
Experience in large-scale enterprise environments.
Exposure to monitoring tools (Splunk, Prometheus, ELK) for CI data validation.
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